Terms of sale

Last updated: 4 October 2026.

This is a courtesy translation of the Spanish original. If there is any discrepancy, the Spanish version prevails.

These terms govern the purchases you make on floristeriaflorymar.com. By placing an order, you accept these terms in the version published at that time.

1. Who we are

Agrícola Zayas, S.L. (trading as Floristería Florymar)
Tax ID (NIF): B92067487
Registered office: Camino Viejo de Málaga (Edif. Almudena, bajo), 29700 Vélez-Málaga (Málaga), Spain
Shop: C/ Cruz Verde, 29700 Vélez-Málaga (Málaga), Spain
Phone: +34 952 504 634 · Email: info@floristeriaflorymar.com

2. Our products

We sell natural flowers, plants and funeral wreaths, which we make by hand in our shop in Vélez-Málaga on the day of delivery. Because it is a natural product, every bouquet is unique: the photos are a guide and the arrangement may vary slightly with the season. If a flower is not available, we replace it with another of equal or greater value and the same style and colours.

3. Prices

Prices are shown in euros and include VAT. Delivery charges depend on the delivery town and the order value, and you will always see them before you pay. You can check them in our delivery policy (in Spanish) or with the “Do we deliver there?” checker.

4. How to place an order

You choose the product, tell us who it is for, where and when you want it to arrive, and write your card message. Before paying you can review and correct all the details. The contract is formed when you receive the order confirmation email, which serves as your receipt. We keep a record of the order and you can ask us for a copy whenever you like. The language of the contract is Spanish; this English text is provided for your convenience.

5. Payment

You can pay by credit or debit card through secure payment gateways (Stripe and PayPal). The charge is made when the order is confirmed. We never see or store your card details.

6. Delivery

  • We deliver with our own delivery drivers in Vélez-Málaga, Torre del Mar and the other towns of the Axarquía included in our delivery policy (in Spanish).
  • Same-day delivery: if you order before 16:00 Monday to Friday, or before 10:00 on Saturdays, Sundays and public holidays, we deliver it the same day. After that time, it is delivered on the next day you choose.
  • Before setting off, we call the person receiving the flowers to make sure they are in, unless you have marked the order as a surprise (an option available in Vélez-Málaga and Torre del Mar).
  • We try to keep to the time you give us, but we cannot guarantee an exact time, because it depends on the person being at the place of delivery.
  • If we cannot deliver the order for reasons beyond our control (incorrect address, nobody at the place of delivery after we have tried to make contact), we will let you know to arrange a new delivery, which may carry a new delivery charge.
  • Funeral flowers: we deliver to funeral homes, private addresses or other places on the same day or the next day, within the funeral home’s opening hours.

7. Right of withdrawal

Natural flowers, plants and wreaths are goods that deteriorate rapidly and are prepared to order with your card message or ribbon text. For this reason, under article 103(c) and (d) of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), they cannot be returned under the right of withdrawal once delivered.

If at any time we sell items that are not natural flowers or plants and are not personalised, you will have 14 calendar days from delivery to withdraw from the purchase without giving any reason. You just need to tell us by email at info@floristeriaflorymar.com, giving your name, the order number and that you wish to withdraw. We will refund the amount within 14 days of receiving your message at the latest.

8. Changes and cancellations

If you need to change any details or cancel the order, call us as soon as possible on +34 952 504 634. If we have not yet prepared it, we will change or cancel it and refund the full amount.

9. If something is not right

If the order arrives damaged or does not match what you ordered, let us know within 24 hours of delivery, with a photo if possible, on +34 952 504 634 or at info@floristeriaflorymar.com. We will replace it or refund the amount, without prejudice to your statutory guarantee rights.

Refunds are made using the same payment method you used, within 14 days at the latest.

10. Customer service and complaints

You can contact us on +34 952 504 634 (Monday to Friday 9:00–20:00; Saturdays, Sundays and public holidays 9:00–14:00), at info@floristeriaflorymar.com or at our shop on C/ Cruz Verde, Vélez-Málaga. Official complaint forms of the Junta de Andalucía are available on request.

11. Applicable law

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of Vélez-Málaga, unless you are a consumer: in that case, the law gives you the right to go to the courts of your place of residence.